Customer Onboarding

Welcome to Prysmian

Please contact Customer Care on: 02381860800

 
Welcome to Prysmian - a worldwide leader powering the world. On this page you will find all the necessary information to contact all our customer care teams.

 

 

Our values are our DNA. They’re who we are. They’re more than words on a page and, when you join us, you’ll find they inspire how we work – with our clients, with each other.

We have an inner drive and a determination. We make things happen.

We respect what each person brings. We trust each other and deliver what we say.

We aim to keep things simple.

 

It’s how we make our mark. 

Local Presence

 

Innovation and technology are part of our daily lives. The combination of our global presence in cable research, development, manufacture and innovation allows us to remain pioneers in the market.


With over 100 years of history in the UK, we have an established headquarters in Eastleigh, Southampton and 3 further manufacturing sites to help better serve our UK and export markets. Globally we are present in 50 countries, 106 factories, 25 R&D centres and around 29,000 employees, with a strategic position that  allows us to serve emerging markets.

Sustainability in the UK

At Prysmian, sustainability is at the heart of our mission. By using sustainable processes and materials we are at the forefront of green innovation , promoting resource efficiency in our operations. We also partner with other sustainable companies to advocate responsible practices across our supply chain to reflect our commitment to a greener future. Discover how we are driving the future of sustainable cable and system solutions.

Click to discover the history of the Prysmian

Click below to find out more about our teams.


Trade & Installers

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Utilities & PD

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Industrial & Specialities

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Customer Care Management Team

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Global Sales Team

Good customer proximity with a Prysmian sales team to support your local needs

Jointly satisfy the high demand for market leading brands

Dedicated internal contact to understand your local needs

Quality sales information to review business

Customer focused and striving to find a solution to meet your needs

Cross departmental collaboration to meet customer requirements

Peace of Mind

Developed by the world’s leading cable manufacturer Prysmian, CableApp has been specially created for electrical professionals to provide efficient and precise cable solutions for any project. No matter what you’re looking for; low smoke cables, fire performance cables, or armoured cables, CableApp can help.

 

As well as performing as a cable size calculator, the app also works out both energy costs and CO2 emissions, which can help you reduce energy waste, and improve efficiency on your project. The Prysmian cable calculator  is fully compliant with the latest wiring regulations including BS 7671 (18th Edition), offering installers and contractors great peace of mind.

 

 

Technical Support


Information

Information Hub

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Compass

Technical Guides

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Links to Policies

Terms and conditions - Prysmian

Terms and conditions - Prysmian

Modern Slavery

Equal Pay Opportunities

Net Zero

Customer Care Policy UK 2025